Dr. Hugh H. Morgan I know that you are wondering what is going on with the daily issues of Hugh's News.
I have not been able to publish Hugh's News because of a number of issues beyond my control.
We have had to terminate our relationship with the company that was our web server. The company we signed a contract with originally was sold to another person. This new company did not keep abreast of the latest in technology and our newsletters stopped being released to the company that sends out the newsletter in mass distribution at 6 a. m. each morning.
This action required my webmaster, Mel Tinney, to have to design a new website and a new newsletter. He is training me step-by-step how to post articles or blogs. The learning curve is somewhat steep and different from what I have been accustomed to for several years. However, I am a fast learner and I am beginning to master the process. Mel Tinney is a God-send. He has stood with me through thick and thin, not only as a professional in technological matters, but, also, a treasured and trusted friend.
Then, I have had Internet problems. I have two offices, one upstairs over our garage. That is where our Router is located. My computer upstairs is connected directly to the Modem. That computer, a Dell computer, works well, but it is outdated. I need to install Windows 10 and upgrade it from Windows 7. However, my newer Dell desktop computer in the Flower Room has an antenna to connect it via WiFi with the Router upstairs. I have recently upgraded it from Windows 8 to Windows 10. That is a good improvement. The speed of this connection through a wireless antenna was so diminished I could no longer download documents and it was so slow that it was unacceptable.
I called Comcast Cable. They sent a technician to my home on Friday to check it out. Before he got inside our home he checked the signal going into our house from an underground cable. That test revealed that the signal was good. He went up to my office and checked the Router and it was working properly. He checked the speed on my Dell desktop computer. It had good speed.
Then, he came to my Florida Room and checked the speed on this Dell desktop computer. The Internet speed was very low and unacceptable for what I am paying for. He recommended that I call the Dell company. I have a Concierge maintenance contract that is very expensive where I get excellent service. I worked with a tech for several hours and he was not able to help me. They literally take over my computer and work on the problems. When I realized he was not getting the job done to correct the problem, I asked to speak with his supervisor. Finally, he connected me to him. He asked a lot of questions over and over again. He ran a test and finally asked me if I would allow him to call Comcast on a conference call. I immediately agreed and gave him the telephone number. The tech for Comcast ran a test. I had to go upstairs for the third time to unplug the electric current to the Router for 30 seconds and plug it back it. He said the only solution was that I get the next higher Internet speed. I asked how much will that cost, and he said, "Ten dollars a month." I am already paying a lot of money for my cable service. I approved the additional cost so I could get Hugh's News back in operation. Well the new speed has corrected the problem and the wireless antenna was not apparently the problem.
In all, I spent 7 hours on Friday trying to resolve the problems. I was exhausted. So, I decided to rest, and last night, Friday, was the best night of sleep I have had in months.
I need you help in two ways:
First, your prayers for me, my webmaster and the companies I deal with daily. Pray that God will protect my computer, Internet connection, my printer, copier, scanner, and fax machine, and telephone.
Secondly, I need your financial support.
I have not been able to publish Hugh's News because of a number of issues beyond my control.
We have had to terminate our relationship with the company that was our web server. The company we signed a contract with originally was sold to another person. This new company did not keep abreast of the latest in technology and our newsletters stopped being released to the company that sends out the newsletter in mass distribution at 6 a. m. each morning.
This action required my webmaster, Mel Tinney, to have to design a new website and a new newsletter. He is training me step-by-step how to post articles or blogs. The learning curve is somewhat steep and different from what I have been accustomed to for several years. However, I am a fast learner and I am beginning to master the process. Mel Tinney is a God-send. He has stood with me through thick and thin, not only as a professional in technological matters, but, also, a treasured and trusted friend.
Then, I have had Internet problems. I have two offices, one upstairs over our garage. That is where our Router is located. My computer upstairs is connected directly to the Modem. That computer, a Dell computer, works well, but it is outdated. I need to install Windows 10 and upgrade it from Windows 7. However, my newer Dell desktop computer in the Flower Room has an antenna to connect it via WiFi with the Router upstairs. I have recently upgraded it from Windows 8 to Windows 10. That is a good improvement. The speed of this connection through a wireless antenna was so diminished I could no longer download documents and it was so slow that it was unacceptable.
I called Comcast Cable. They sent a technician to my home on Friday to check it out. Before he got inside our home he checked the signal going into our house from an underground cable. That test revealed that the signal was good. He went up to my office and checked the Router and it was working properly. He checked the speed on my Dell desktop computer. It had good speed.
Then, he came to my Florida Room and checked the speed on this Dell desktop computer. The Internet speed was very low and unacceptable for what I am paying for. He recommended that I call the Dell company. I have a Concierge maintenance contract that is very expensive where I get excellent service. I worked with a tech for several hours and he was not able to help me. They literally take over my computer and work on the problems. When I realized he was not getting the job done to correct the problem, I asked to speak with his supervisor. Finally, he connected me to him. He asked a lot of questions over and over again. He ran a test and finally asked me if I would allow him to call Comcast on a conference call. I immediately agreed and gave him the telephone number. The tech for Comcast ran a test. I had to go upstairs for the third time to unplug the electric current to the Router for 30 seconds and plug it back it. He said the only solution was that I get the next higher Internet speed. I asked how much will that cost, and he said, "Ten dollars a month." I am already paying a lot of money for my cable service. I approved the additional cost so I could get Hugh's News back in operation. Well the new speed has corrected the problem and the wireless antenna was not apparently the problem.
In all, I spent 7 hours on Friday trying to resolve the problems. I was exhausted. So, I decided to rest, and last night, Friday, was the best night of sleep I have had in months.
I need you help in two ways:
First, your prayers for me, my webmaster and the companies I deal with daily. Pray that God will protect my computer, Internet connection, my printer, copier, scanner, and fax machine, and telephone.
Secondly, I need your financial support.