It did a little beep-boop-bop computing noise, and then insisted that he first pick from its menu, none of which items bore any resemblance to insurance claims. He tried "track a package." It recited the status, followed by "Can I help you with anything else?" He said, more insistently, "customer service," at which it complained that that was the most recent shipping information.
Exasperated--but a bit curious--He said, "STUPID MACHINE," and after the little computing noise, it swiftly transferred him to customer service.